Embuddie Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.embuddie.com), book a tour, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal data:
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Identity Data: Name, date of birth, gender.
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Contact Data: Email address, phone number, billing and delivery address.
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Payment Data: Card details (processed securely by third-party payment gateways).
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Booking Data: Tour preferences, travel history, and group details.
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Technical Data: IP address, browser type, device info, operating system, time zone.
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Usage Data: Website interactions, clicks, page visits, and referral sources.
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Marketing Preferences: Opt-in status and email preferences.
2. How We Collect Your Data
We collect data in the following ways:
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When you register, book a tour, or fill out a form on our website.
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When you contact us via email, chat, or support.
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Automatically, via cookies and analytics tools (e.g., Google Analytics).
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When you subscribe to newsletters or promotional material.
3. How We Use Your Data
We use your data to:
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Process bookings and payments.
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Provide customer support and manage your account.
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Personalise your user experience.
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Send service-related communications.
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Send marketing communications (only if you opt in).
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Improve our website and services.
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Comply with legal or regulatory obligations.
4. Sharing Your Information
We may share your data with:
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Service Providers (e.g., payment processors, email platforms, tour guides).
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Legal Authorities, if required by law or to protect rights and safety.
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Marketing platforms, but only if you have opted in.
We do not sell your data to third parties.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, tax, and accounting requirements.
6. Your Rights (Under UK GDPR)
You have the right to:
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Access your personal data.
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Correct or update inaccurate data.
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Request deletion (“right to be forgotten”).
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Object to or restrict processing.
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Withdraw consent at any time.
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Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, email us at: info@embuddie.com
7. Cookies
Our site uses cookies to improve your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. See our Cookie Policy for more details.
8. Data Security
We implement appropriate security measures (encryption, access controls, etc.) to protect your personal data. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites. Please read their policies before providing any data.
10. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site indicates your agreement to the revised policy.
11. Contact Us
For questions about this policy or your personal data:
📧 info@embuddie.com
📍 Embuddie Limited, London, United Kingdom